Recently, our company welcomed an important customer from Indonesia. The purpose of this customer visit was to inspect the production process and quality control process of our high-aluminum bricks and magnesia bricks, and to inspect suppliers for the customer’s EAF furnace project. After the on-site visit and in-depth communication, the customer highly praised our technical strength and product quality, and reached a cooperation agreement on the spot and placed an order smoothly.
After the arrival of the customer, we warmly received and introduced the company’s development history, main products and export experience. Afterwards, accompanied by the staff, the customer visited the production workshop of our high-aluminum bricks and magnesia bricks, focusing on the raw material selection, molding method, firing control and quality inspection process of the products.
During the visit, the customer showed great interest in our automation equipment, raw material reserves, production process and quality inspection system, and communicated in detail on the physical and chemical indicators, refractory properties, application cases and other issues of the product. We also demonstrated the successful application of multiple overseas projects, further enhancing the customer’s confidence in product performance and stability.
Afterward, the two sides engaged in in-depth discussions. The customer expressed their approval of our product quality, delivery schedule, and service, and immediately placed their first order for high-alumina and magnesia bricks for their new project in Indonesia. The two parties also reached a preliminary agreement on long-term cooperation.
This visit further deepened mutual understanding and trust, laying the foundation for further, broader collaboration. Our company will continue to uphold the principle of “quality first, customer first” and provide high-quality refractory materials and professional services to customers worldwide.
Kerui Refraktori sincerely thank our Indonesian customers for their trust and support and look forward to future collaborations again!